The Data We Collect
We collect personal data in certain situations when you visit our website or make contact with our company. The personal data we collect is via two methods – contact forms and Google Analytics.
If you complete a contact form you may provide us with your name, company name, telephone number, address and email information. This data is supplied to us by you so we can make contact with you at a suitable time. We do not store the information longer than necessary.
We collect additional information through Google Analytics. The reason we use Google Analytics is to highlight issues within our website and enhance the user experience. Analytics provides us with a number of different pieces of data including, but not limited to, your location, time on our website, landing page, exit page, conversion data and your journey throughout our website. To find out exactly what data is gathered through Analytics please visit the Google Analytics website.
Google Analytics does not gather any personal information like your name, email address, postal address or telephone number.
When you interact with our site a cookie is placed on your device to collect the data for Google Analytics. We gather the data and compare the information weekly, monthly and quarterly against historic information. This enables us to determine if our website is functioning as we would expect in order to provide the correct user experience. For instance, Analytics may show that there’s an increased “bounce rate” on a certain page of our website. We would then consider if the page meets the needs of our customers or potential customers.
Your device or web browser can help you minimise the data we collect if you wish. There are tools available to help you restrict the data we collect via Google Analytics. We would encourage you to review these tools and consider implementing them should you wish to limit the data we collect.
How Do We Manage Your Data?
We take data management seriously and managing customer or potential customer data is very important to us. As such, we have a data management policy which ensures we
- Secure your personal information which is submitted through our website
- Only retain your personal information for as long as we need it. For instance, if you submit an enquiry to us we will retain your information until the enquiry is resolved. Should you become a client, or we may need to contact you to follow up on your enquiry, we will retain your contact details until it is no longer necessary to do so
- Do not sell or transfer any of your data to external third party companies without your prior consent
Your Rights To Your Data
You have the right to request your personal data which we have gathered. If you would like to see the personal information we have relating to you please get in touch. Often this could be a contact form and information supplied to us by yourself which is stored in our secure CRM system.